Help and Contact Information

Before you Send an Email or Pick Up the Phone

If you're having a problem using the CT BEST website, read about the common problems below before contacting us—the answer you seek might be right here on this page.

CAN'T LOAD PAGE Error

This may be caused by "privacy" settings on your internet browser. Our website sends "cookies" to your computer when you "sign-in." The "cookies" allow you to remain connected to your USER PROFILE as you navigate from page to page. To correct this error in Internet Explorer you may select "Tools" from the menu bar. Select "Internet Options." Under the tab for "Privacy," decrease the setting to "Medium" to "accept cookies with implicit consent."

Not receiving email messages

Some email systems see our email as "SPAM" or junk mail because multiple addresses are being sent. If you have not received email that you expected, you may need to grant specific permission (reset controls) for messages that originate at these two email addresses:

• register@ctbest.org (messages about course registrations you request)
• messenger@ctbest.org (messages you subscribe to receive from BEST Connections)

We cannot give specific instructions because so many different systems are in use. You can use HELP to find out how to handle junk mail or SPAM.

BEST Connections

This website and its services (registration for professional development and electronic messages) are managed by EASTCONN. They can assist you with the use of this site, registering for professional development, or other technical concerns you might have.

• (toll free) 888-531-9910
• mmahony@eastconn.org

Connecticut State Department of Education

The Department of Education can assist you with information about your participation requirements.

• (voice) 860-713-6820