Troubleshooting

This page describes problems that users have reported:

This may be caused by "privacy" settings on your internet browser.  Our website sends "cookies" to your computer when you "sign-in."  The "cookies" allow you to remain connected to your USER PROFILE as you navigate from page to page.

To correct this error in Internet Explorer you may select "Tools" from the menu bar.  Select "Internet Options."  Under the tab for "Privacy," decrease the setting to "Medium" to "accept cookies with implicit consent."

Some email systems see our mail as "SPAM" or junk mail because multiple addresses are being sent.  If you have not received email that you expected, you may need to grant specific permission (reset controls) for messages that originate at these two email addresses:

register@ctbest.org (messages about course registrations you request)

messenger@ctbest.org (messages you subscribe to receive from BEST Connections)

We cannot give specific instructions because so many different systems are in use.  You can use HELP to find out how to handle junk mail or SPAM.